Frequently Asked Questions
What’s the difference between a Fully Managed property and Introduction Only?
If your property is let fully managed, then our management department will be your first point of contact for all maintenance and repair issues.
Introduction Only means that Charles Harding are instructed to find tenants for the property and arrange necessary paperwork, the Landlord then takes over the management and in this scenario you would contact the landlord direct.
How binding is the Tenancy Agreement that I enter into?
A Tenancy Agreement governs all rents, which is a legal and binding document. You will be committed to paying rent until the end of the agreed term and you could be liable to legal action if you break the terms of the agreement. If your circumstances should change for any reason during your tenancy, it is a good idea to tell us as soon as possible.
Do I need insurance?
Yes! Your contents need to be insured, as the landlord’s insurance covers the actual property, but not your possessions.
What about Pets?
Most landlords are not keen on pets and often there will be a clause forbidding pets. Still, if you can’t live without the family cat, dog or hamster then please let us know and we will do our utmost to find you a suitable property that has no pet restrictions.
Who do you contact for references?
It is in everyone’s interest to ensure that you can comfortably afford the rent on your chosen property. The checks are much as you’d expect (verification of employment, past addresses etc). We will also ask for a bank, employer and previous landlord reference. Sometimes a guarantor may be required. Charles Harding are on hand with any questions you may have and the sooner the references can be completed, the faster you can move in.
When might I need a Guarantor?
If your financial reference is weak for any reason, we could ask for a guarantor to support your tenancy. This is a serious commitment, as the guarantor will be as responsible as the tenant for all monies due and obligations agreed for the tenancy. Guarantors need to have strong financial references to show that they will not suffer hardship should they be called upon to pay on your behalf.
What do I do if I have a maintenance issue?
If maintenance work is needed on the property we will work with yourselves and the home owner to resolve the issue. Any repairs can be reported via our website using the report a repair icon in the drop down menu.
Why do I have to pay a deposit?
A deposit is held to ensure that any damages can be corrected at the end of the tenancy.